At www.shoemythq.shop, we prioritize seamless delivery to ensure your carefully selected footwear arrives in perfect condition. Our team processes orders with meticulous attention to detail, from warehouse preparation to final dispatch. Whether you're seeking everyday essentials or seasonal styles, our logistics network is optimized for reliability. Orders are typically packaged within 1-2 business days, followed by prompt handover to our trusted carriers.
Processing times may vary slightly depending on seasonal demand, but most orders are prepared for shipment within 48 hours of purchase. Domestic deliveries generally reach customers within 5-7 business days after dispatch. For international shipments, transit times extend to 10-15 business days depending on destination customs clearance. Note that unforeseen circumstances like weather disruptions or carrier delays may occasionally impact these estimates.
We offer transparent pricing with two straightforward options:
Standard Shipping (10-15 Business Days): $15 applies to orders totaling $0-$60
Free Shipping (10-15 Business Days): Automatically applied to orders of $60+ (maximum order value $9,999)
All fees are calculated at checkout based on your cart total before taxes. Seasonal promotions may occasionally modify these terms.
We currently serve customers across North America, Europe, and select Asian countries. Some remote locations (including certain islands and territories) may require additional delivery time or incur supplemental charges. During checkout, our system automatically verifies address eligibility. Unfortunately, we cannot ship to embargoed countries or regions with trade restrictions as defined by international law.
Within 24 hours of shipment, you'll receive a confirmation email containing your tracking number and carrier details. This allows real-time monitoring through our partners' logistics portals. For convenience, you can also access tracking information by logging into your account dashboard. Should the system indicate delivery completion while your package remains missing, please allow 48 hours for possible carrier scanning delays before contacting us.
While we carefully select reliable carriers, occasional service interruptions may occur. If your tracking shows no movement for 7+ business days or exceeds the estimated delivery window by 5+ days, please contact our support team at [email protected] with your order number. We'll immediately investigate with the carrier and keep you informed throughout the resolution process. For lost packages confirmed by the carrier, we offer reshipment or refund at your discretion.
International customers are responsible for any applicable customs fees, taxes, or import duties imposed by their country's regulations. These charges are determined by local authorities and vary based on product category and declared value. We cannot predict or control these fees, nor can we mark shipments as "gifts" to avoid them. For accurate estimates, we recommend consulting your national customs office before ordering. Note that refusal to pay these fees may result in package return or destruction by customs.
