You may cancel your order at any time before it has been shipped for processing. Once your cancellation request is received and verified, we will process a full refund to your original payment method. Please note that it may take 3-5 business days for the refund to appear in your account, depending on your financial institution's processing time.
To cancel an order, please contact our customer service team immediately with your order number. We cannot guarantee cancellations for orders that have already entered the shipping process.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as you received it, and in its original packaging with all tags attached. A valid proof of purchase (receipt or order confirmation) is required for all returns.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted. Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product). We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Upon approval of your return, we will initiate a refund to your original payment method. The time frame for the refund to be processed and credited may vary depending on your payment provider, but typically takes 5-10 business days from the date we process the refund.
Please note that shipping charges are non-refundable unless the return is a result of our error. Sale items may only be refunded at the sale price. Any discounts applied to your original order will be proportionally deducted from your refund amount.
If you haven't received your refund within the expected time frame, please first check your bank account again and contact your credit card company or payment provider, as it may take some time before your refund is officially posted.
If you've completed these steps and still have not received your refund, please contact us with your order number and payment details. We will investigate the matter and work with our payment processor to resolve any issues. Please allow up to 14 business days for us to complete our investigation before contacting us again about the same refund.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact our customer service team. We're here to help!
Shoemythq
Address: 1401 Saint George Avenue, Moore, Oklahoma
Email: [email protected]
Phone: +1 478-833-7493
